Frequently
Asked
Questions

NDP is an integrated and proven payment system that is revolutionising Dental Payment Plans, improving treatment acceptance, patient satisfaction, and practice profits. Powered by humm, NDP is an in-house payment plan developed with dentists, for dentists. It offers patients the opportunity to spread treatment costs over time, while the dentist receives full payment upfront, and is accessible anywhere over a secure, cloud-based platform.

NDP benefits any practice no matter the practice management software used. However, being fully integrated into Centaur’s Dental4Windows dental software, it does deliver the added benefit of seamless integration into your current system and processes. Once a patient has applied and is approved, you get paid upfront and then we take the responsibility of managing the payment plan, contacting the patient directly for any missed payments or to alter debit times.

Your patients pay a one-off establishment fee of $70 to set up their account (the repeat purchase fee being only $22) and a $8 monthly fee for the duration of their payment plan. They pay no interest on repayments whatsoever, and the establishment fee can even be spread over the term of their payment plan. At any time, they can also opt to fully pay out their plan with no penalties or additional costs.

Our application process is simple, efficient, and only takes a few minutes to complete. Before starting, all your patient needs is a bank account or credit card to debit payments from, and to meet our basic criteria:
• 18+ yrs, Australian citizen/permanent resident with a driver’s licence
• Employed/self-employed 30+ hrs/wk or Aged/Veteran pensioner

From there, they are able to apply directly through the humm mobile app, or with your assistance through the NDP platform.

If they do not have sufficient funds in their nominated account, the Direct Debit will be reattempted on the same day that the bank notifies us that it has been unsuccessful. If the payment is unsuccessful again, we will then attempt to contact the patient via phone, email, SMS and post to re-establish the payment plan.

Yes, you can. We will provide your practice with a support kit and promotional material, as well as a dedicated support team that is contactable at any time on 1300 361 962.

Yes, and there are no extra fees or penalties for doing so!
The standard deposit for NDP payment plans is 20%, or for humm VIP customers it can be as low as 0%. However, all payment collection is handled directly by NDP and you will never need to take deposits from your patients. Once they have been approved, you will be paid your quoted treatment costs upfront.
Yes. Patients can pay their deposit and have repayments directly debited from their credit card at no extra cost to you.
Yes, they can, provided they meet the eligibility criteria and have a bank account or credit card.

NDP is powered by humm, Australia’s third largest payment provider of No Interest Ever payment plans across a wide network of retailers and businesses.